Recall IT Consultancy
Chard, Somerset & the South West

IT support for
your business.

Keep your devices maintained, get everyday help and make confident IT decisions. Practical support for small businesses in Chard, Somerset and the South West.

Request a free IT MOT Compare support plans
Recall connects your devices, cloud services and personal IT support.
Practical help, clearly explained Your devices. Your people. Your next steps.
10+
Years IT experience
Proactive
Device maintenance
Clear
Agreed support scope
Somerset
& the South West

Core · Care · Extended

The right level of help for your business

Choose device maintenance, everyday support or extra urgent cover. We agree the scope and monthly charges with you before the service starts.

Recall Core

Device maintenance

Keep supported devices maintained, without an included human helpdesk.

  • Device careMonitoring, patching and security updates
  • Human helpdeskNot included
  • Supported devicesOne nominated device per user
  • CoverAutomated maintenance only

Quoted for your business

Discuss Core
Everyday support

Recall Care

Everyday IT support

Maintenance and practical help for your team during normal support hours.

  • Device careCore maintenance + hardware alert investigation
  • Human helpdeskEmail, telephone and remote support
  • Supported devicesOne nominated device per user
  • CoverMonday to Friday, 08:30 to 17:30

Quoted for your business

Discuss Care

Recall Extended

Urgent extended cover

Care support, with priority escalation and extra urgent remote cover.

  • Device careCare maintenance and proactive investigation
  • Human helpdeskCare support with priority escalation
  • Supported devicesAgreed in your quote
  • CoverNormal support plus urgent evening, Saturday and bank-holiday cover

Quoted for your business

Discuss Extended

Clear scope. Separately agreed extras. Microsoft licences, endpoint security and cloud backup are charged separately. Routine visits, hardware and project work are agreed and quoted in advance.

Monthly support starts with a 12-month term, then continues monthly. See the contract details in our FAQ.

Support hours and urgent cover UK local time
Care and Extended
Monday to Friday, 08:30 to 17:30, excluding England and Wales bank holidays.
Extended urgent remote cover
Monday to Friday, 17:30 to 20:00, and Saturday, 08:30 to 12:00.
England and Wales bank holidays
Extended urgent remote cover is 08:30 to 12:00 instead of the usual hours.

Core does not include human helpdesk support. Extended cover is for urgent remote issues; routine work is handled during normal support hours.

Not sure which plan fits? Request a free IT MOT. One-off support and projects can also be agreed separately.

Practical support for your business

Your IT, with someone to turn to

From everyday support to planned improvements, choose the services your business needs.

IT support & helpdesk

Everyday IT questions, unexpected problems and practical advice. Care and Extended give your business a personal point of contact for email, telephone and remote support.

Monitoring & maintenance

Keep supported devices maintained with monitoring, patching and security updates. Care and Extended also include proactive investigation of hardware alerts.

Remote & on-site help

Remote assistance for day-to-day issues, with local visits when hands-on work is needed. Routine visits are agreed and quoted separately before booking.

Microsoft 365

Help with business email, Teams, OneDrive and SharePoint, including accounts, permissions and licence advice. The work and any subscriptions are agreed in your quote.

Cyber security

Practical help with secure sign-ins, multi-factor authentication and device protection. We explain the recommended work and any separate security subscriptions.

Cloud backup & recovery

Plan protection for your business data and understand how recovery would work. Microsoft 365 backup is quoted separately, with covered accounts and responsibilities agreed.

Equipment & setup

Source and set up business equipment with the accounts and settings your team needs. Hardware, installation and any project work are scoped and quoted in advance.

Switching to Recall

Review your current setup, agree access and plan the handover with you and your provider. Migration work, charges and likely disruption are explained before work starts.

Support scope is agreed with you. Microsoft licences, endpoint security, cloud backup, equipment and routine visits are charged separately.

We work with the tools your business already runs on

Microsoft 365
Windows
Apple & macOS
Microsoft Teams
SharePoint & OneDrive
Practical security guidance

Microsoft 365, explained clearly

Get more from the tools you use every day

Business email, shared files and secure access, explained clearly. Get help with your setup and plan sensible changes before adding subscriptions or moving data.

Talk about Microsoft 365
Recall’s illustrated IT worker with email, calendar, video-call and secure-cloud symbols
Everyday tools. Joined-up support.

Practical help where it matters

  • Email and shared mailboxesAccounts, mailbox access and the questions that come up during the working day.
  • Teams, SharePoint and OneDriveHelp your team work together and understand who can access their files.
  • Sign-ins and permissionsReview access and discuss practical steps such as multi-factor authentication.
  • Licences and planned changesUnderstand what you need before adding subscriptions, moving data or changing your setup.

Microsoft subscriptions and cloud backup are separate from Recall support. We confirm the services, costs and any migration work before you commit.

About Recall IT

Straightforward support.
A personal approach.

Recall IT Consultancy helps small businesses in Chard, Somerset and the South West look after their day-to-day IT. The experience behind Recall spans over 10 years of hands-on IT support, Microsoft 365 and business systems.

Support starts with understanding your setup. You get clear explanations and a practical plan, with the work and costs agreed before you commit.

  • Listen firstUnderstand your business and the people who use its IT.
  • Explain clearlyPractical choices, without making things complicated.
  • Agree the next stepClear scope, responsibilities and costs before work starts.
Discuss your IT support
Illustrative scene of a consultant in a green Recall polo helping a client at a business desk

IT support in action

Alex represents Recall’s approach to helping clients: listen carefully, explain the options and agree a practical next step.

How it works

Getting started is straightforward

Understand your setup, agree the right support and plan a practical handover. You know the scope and charges before work begins.

  1. Understand

    Conversation or IT MOT

    Tell us what you need. A free IT MOT can help identify the main priorities.

  2. Agree

    Agree scope and handover

    Review your plan and charges, then agree access and a practical handover.

  3. Support

    Proactive management

    Start your agreed service and review the next steps as your needs change.

Free & no obligation

Not sure where your IT really stands?

Start with a free IT MOT. We review the main areas of your business IT and explain the findings in plain English, with priorities for the next 60 days. Allow around 35 to 45 minutes, with no obligation to take it further.

Request a free IT MOT
Illustrative example

Your IT MOT report

Fictional findings to show the format. This is not a client assessment.

Sample findings & 60-day priorities

  1. Account sign-in

    Red · Act first

    Multi-factor authentication (MFA) is missing on an example account.

    Days 1 to 7 Enable MFA on that account.

  2. Recovery plan

    Amber · Review

    This example recovery plan has no named owner.

    Days 8 to 30 Review the plan and agree responsibilities.

  3. Device updates

    Green · Maintain

    Device updates are current in this example.

    Days 31 to 60 Continue regular update reviews.

Clear findings. Practical next steps.

FAQ

Common questions

A few things people usually want to know before getting in touch.

Core covers automated device monitoring, patching and security updates without an included human helpdesk. Care adds email, telephone and remote support with proactive investigation of hardware alerts. Extended adds priority escalation and urgent remote cover in the additional hours shown above. Microsoft licences, endpoint security and cloud backup are charged separately.
Routine on-site visits are chargeable. We agree the work, attendance and any travel charges before booking. Your quote sets out any included initial setup work.
Normal support for Care and Extended is available Monday to Friday, 08:30 to 17:30 UK time, excluding England and Wales bank holidays. Extended also includes urgent remote cover Monday to Friday, 17:30 to 20:00 and Saturday, 08:30 to 12:00. On England and Wales bank holidays, Extended urgent remote cover is 08:30 to 12:00 instead of the usual hours. Core does not include human helpdesk support.
We agree your support arrangements and reporting routes before the service starts. Extended includes priority escalation. The time needed to resolve an issue depends on the problem and any supplier involvement.
Monthly plans have an initial 12-month term, then continue month to month. You can give 30 calendar days' cancellation notice, which takes effect no earlier than the end of the initial term. One-off support and projects can also be agreed separately.
Yes. We review your current setup, agree access and responsibilities, and plan the handover with you and your provider. Any migration work, additional charges and likely disruption are discussed before work begins.
Microsoft licences and Microsoft 365 cloud backup are separate charges. We explain the subscriptions you need and agree covered accounts, backup management and recovery responsibilities in your quote.

Get in touch

Let's talk about your IT

Tell us a bit about your business and what you need. No pressure, no jargon, just a straight conversation about how we can help.

Tell us about your users, devices and the help you need. We will get back to you during normal working hours.

info@recallitconsultancy.co.uk Email anytime
01460 297399 Mon to Fri, 08:30 to 17:30
Somerset & surrounding areas Remote support available UK-wide

Please do not include passwords, recovery codes or confidential client data.

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A clearer picture of your IT starts here.

Request a free, no-obligation IT MOT, or talk to us about the support you need.

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